We use the British Royal Mail postal service to ship all orders free of charge worldwide, with the exception of the United States and Canada where there is a £6.00 charge to cover the cost of our US shipping agent (see below). Please note we do not ship to Central or South America, Russia, plus some Asian and African countries. The reason for this is due to the poor experiences we have had when shipping to these countries in the past.
Our US agent will ship orders placed in the United States and Canada using the United States Postal Service (USPS). The only exception to this is for prescription-ready orders; these will be shipped from the United Kingdom, using the British Royal Mail. Our US agent’s address is: DMS Ventures, 390 Ambleside Drive, Roselle, IL 60172. If you have an issue with the shipping process in the United States or Canada, please contact us via this website in the first instance or call +44 1622 812133. Please do not contact our US agent directly.
Standard orders are shipped using Royal Mail 2nd class ‘small parcel’ post. If you are in the United Kingdom and wish to receive your product faster, our expedited option offers Royal Mail Special Delivery, Next Working Day before 1.00pm. If you are in the United States or Canada, a standard 1 – 3 day USPS service is used. We do not currently offer an expedited service in the United States or Canada, however customers in the US can purchase our products on Amazon.com with an expedited option (USPS Priority Mail. Please note that spares and full prescription-ready products are not available for sale on Amazon).
Please note if you are not in the UK, and you choose an expedited postal service, we will use the British Royal Mail Tracked service to ship your item. This may provide a faster service, with full tracking information from the place of posting to your door.
If you are not at home when an attempted delivery is made, the postal representative may leave a card with information explaining how you can receive your parcel. If you do not subsequently arrange for the re-delivery or collection of your parcel, it may be returned to us by the postal service. If we receive your package in this way, we will contact you and may ask that you reconsider the address / receiving arrangements you provided when you made your purchase. You may be charged a re-shipping fee of £2.50 if appropriate.
If you are not satisfied with your purchase for any reason, you have 30 calendar days to return it for a full refund. All returns with the exception of the United States and Canada, should be sent to:
C&M Rapid Ltd
Unit 2, Crowhurst Hop Farm
Bullen Lane, East Peckham
If you are in the United States or Canada all products, except for those with prescription lenses added, should be returned to:
C&M Rapid Ltd
C/O 390 Ambleside Drive
If you are in the United States or Canada and you are returning a product with prescription lenses fitted, please send them back to the United Kingdom address. If you have an Rx based product, you only need to return the Rx adaptor.
All of the original parts supplied with the product must be returned, including any pouches, cases, retainer straps, cleaning cloths and additional lenses you received. The absence of removable lens stickers is acceptable. Please remember to include details of your purchase, including the place / method you used to buy the item (e.g. website, eBay, Amazon) and the date of purchase, plus your name, address and phone number.
Please note we do not pay for the return shipping costs, unless special circumstances apply (see below, ‘Refunds’), nor do we have a returns shipping agent. You may use any post or shipping company you wish to return your item(s), but we recommend using your local postal service in order to receive the best (lowest) price. Please note that we cannot be responsible for any loss or damage resulting from the use of poor packaging when you return items, nor any damage or loss resulting from mishandling by a shipping company or postal service.
If you wish to cancel your order, please inform us as soon as possible. We aim to ship orders by the end of the next working day; if you do not cancel before we have shipped your item(s), you will have to return the package for a refund when it arrives, using the returns procedure outlined above. If you want to cancel an order that includes the addition of prescription lenses, you will only receive a full refund if our laboratory have not carried out the optical work required. the laboratory usually complete Rx inserts with distance correction within two working days, and 3 - 5 days for bifocal orders.
Once we receive the item(s), we will inspect it / them to ensure it / they are in a re-sellable condition. Provided the item(s) have not been damaged, a full refund will be given, using the payment method you used to buy the item(s). If, in our opinion, the items returned are incomplete or they have been damaged through customer misuse, we reserve the right not to provide a refund. If this is the case, we will contact you with our decision and a full account of our reasoning.
A concession for return shipping may be paid at the Managing Director’s discretion, if it can be proven that the returned product was faulty or broken (for more details, see below under ‘Warranty’).
All Rapid Eyewear products are supplied with a full one-year warranty. If you feel the product you have received is damaged or faulty, or the item fails through no fault of your own within the warranty period, you may return it for inspection and consideration for a refund, as outlined above. In some circumstances we may consider a shipping concession if appropriate.
If you receive a prescription-ready product and there is an issue, please contact us immediately either by calling us on 01622 812133 or email us through the contact form on this website. We will be happy to go through a process of fully checking the product to identify the problem, thus:
1). We will ask you to re-check the prescription details you submitted, in case of any errors
2). We will check the prescription details sent to our laboratory to identify any errors
3). If neither of the above identify the issue, we may ask you to return the product so we can ask the laboratory to inspect it for errors in manufacture
If a problem is identified that can be proven as the fault of ourselves, we will fix the error at no cost to the customer. If the error is found to be due to an error in the details submitted by the customer, we reserve the right to impost a £20.00 fee for re-working the prescription lenses.
If the nature of the fault cannot be identified, we may decide to provide a full refund to the customer, if it can be proven that the product should work perfectly according to the customer’s prescription details. If it transpires that the product does not work because the customer’s requirements are outside the scope of the product, we will provide a refund less £20 (to cover the costs of the laboratory).
IMPORTANT NOTE: We are not opticians, and we therefore cannot give you medical advice associated with your eyesight. If you are unsure whether any of our prescription-related products are suitable for your needs, please consult a qualified optician before making your purchase.