Shipping, Returns, Refunds and Warranty

Shipping

UK Delivery

We use Royal Mail to ship all orders to destinations within the UK.

• Standard delivery: £2.00
• Royal Mail Special Delivery: £6.00

Please note that orders placed during the afternoon or evening will not be dispatched until the following working day. We therefore cannot guarantee that your package will arrive on the day after you place your order.

Shipping to the European Union

We use a tax and duties paid service for customers in the European Union. This means that the amount paid at checkout includes the charges required for customs clearance.

We collect the applicable import taxes and duties at your local rate and pass these charges to Royal Mail, which forwards them to the relevant authorities in your country.

Please note: We are not registered for VAT in the European Union and cannot issue a European VAT invoice for your purchase.

Your package will be delivered by the relevant postal service in your country. The tracking number provided can be used on the Royal Mail tracking website or your local postal service’s website.

Shipping to the United States

In accordance with current US requirements, we collect and forward the applicable US import tax when you place your order.

• Standard products: 12%
• Prescription-related products: 12.5%

By collecting these charges in advance, no further customs procedures should normally be required, and your package should reach you without customs-related delays.

Shipping to the Rest of the World

We use Royal Mail to ship packages to many countries worldwide. Unfortunately, because of previous problems involving fraud and lost packages, we have had to exclude certain destinations.

If your country is not available at checkout, we are unable to ship to that destination. We regret that we cannot make exceptions to this restriction.

Packages sent to countries outside the UK, European Union and United States may be subject to local customs procedures. The customer is responsible for paying any customs duties, import taxes or other charges requested by the relevant authorities.

Missed Deliveries and Returned Packages

If you are not at home when delivery is attempted, the postal representative may leave a card explaining how to arrange redelivery or collect your parcel.

If you do not arrange redelivery or collection, the parcel may be returned to us. If this happens, we will contact you and may ask you to review the delivery address or receiving arrangements provided when the order was placed. An additional shipping charge may apply if the package needs to be sent again.

Returns and Refund Policy

Returns

If you are not satisfied with your purchase, you may return it within 30 calendar days for a refund.

If the returned product has prescription lenses fitted and has been made correctly, a charge of £23.00 may be deducted from the refund to cover costs incurred with the optical laboratory.

Returns Address

What to Include with Your Return

All original parts and accessories supplied with the product must be returned, including where applicable:

• Pouches and cases
• Retainer straps
• Cleaning cloths
• Additional lenses
• Any other supplied accessories

The absence of removable lens stickers is acceptable.

Please include details of your purchase, including:

• Where and how the item was purchased, such as our website, eBay or Amazon
• The date of purchase
• Your full name
• Your postal address
• Your telephone number

Return Shipping

We do not normally pay return shipping costs unless special circumstances apply, as explained in the Refunds section below. We do not operate a dedicated returns shipping service.

You may use any postal or courier service to return your item. However, we recommend using your local postal service, as this will often provide the most economical option. We also recommend obtaining proof of postage and using an appropriate tracked service.

We cannot accept responsibility for loss or damage caused by inadequate return packaging or by mishandling on the part of a postal or courier service.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We aim to dispatch orders by the end of the next working day. If your cancellation request is received after the order has been dispatched, you will need to return the package using the returns procedure above.

If an order requiring prescription lenses is cancelled after the lenses have been fitted, a charge of £23.00 may be deducted from the refund to cover costs incurred with the optical laboratory.

Refunds

Once we receive your returned item, we will inspect it to ensure that it is complete and in a condition suitable for resale.

Provided that the item is complete and has not been damaged, a refund will be issued using the original payment method.

If, in our reasonable opinion, the returned item is incomplete or has been damaged through misuse, we reserve the right to reduce or refuse the refund. If this applies, we will contact you with our decision and explain the reasons.

A contribution towards return shipping costs may be made at the Managing Director’s discretion where it can be demonstrated that the returned product was faulty or damaged. Please see the warranty information below.

Warranty

All Rapid Eyewear products are supplied with a one-year warranty.

If your product arrives damaged or faulty, or develops a fault through no fault of your own during the warranty period, you may return it for inspection. Following inspection, we will consider the appropriate remedy, which may include a repair, replacement or refund.

In certain circumstances, we may also consider making a contribution towards your return shipping costs.

Warranty for Prescription-Ready Sunglasses

If there is a problem with a prescription-ready product, please contact us immediately by calling 01622 812133 or by using the contact form on this website.

We will work through the following process to identify the cause of the problem:

1. We will ask you to check the prescription information you submitted for any errors.
2. We will check the prescription information sent to our laboratory.
3. If neither of these checks identifies the issue, we may ask you to return the product so that the laboratory can inspect it for manufacturing errors.

If the problem is found to be our fault, we will correct it at no cost to you.

If the problem was caused by incorrect information submitted by the customer, we reserve the right to charge £23.00 for the prescription lenses to be remade.

If the nature of the fault cannot be identified, we may provide a full refund where it can be demonstrated that the product should function correctly with the prescription details supplied.

If the product is unsuitable because the customer’s requirements fall outside its intended scope, we may issue a refund less £23.00 to cover the laboratory costs.

Please read the detailed product description carefully before ordering to ensure that the product is suitable for your requirements.